Returns Policy

Shipments must be inspected by the customer immediately upon receipt to insure they are complete and undamaged. If damaged parts are discovered a claim must be made with the carrier. Ringbrothers must be notified within five working days of the receipt of a shipment that contains a shortage, incorrect or defective parts. It is best to call Ringbrothers to resolve an issue as quickly as possible.

The following is required to receive credit, a refund or exchange merchandise:

1. Call Ringbrothers to obtain a Return Authorization (RA) number before any parts are returned. The RA number must be clearly visible and clearly written on the outside of returned boxes.
2. Return parts to Ringbrothers within ten days.
3. Parts must be packaged to prevent any damage in shipping. If any parts are damage in shipping due to inadequate packaging they will be returned to the customer at the customer’s expense. Repackaging parts using Ringbrothers’ containers does not always insure the items are packaged properly. Ringbrothers original containers may be used but good judgment must be applied to determine if additional protection is required.
4. All returns must be sent to Ringbrothers prepaid.
5. ALL returns must be accompanied by a copy of the original invoice with an explanation for the return and the RA clearly noted.
6. Under no circumstances are damaged, altered or un-saleable parts eligible for return or credit. Ringbrothers will not issue a RA number for anything altered, used, unpackaged or deemed obsolete by Ringbrothers. In addition Ringbrothers will not issue a RA number for anything invoiced over one year old.

Upon acceptance of the returned parts by Ringbrothers under the requirements described above, the customer will be charged a minimum restocking fee equal to 20% of the total value of the parts.